Getting the right data into your system is a key to customer service, marketing efficiency and fraud prevention. It is also the quickest way to reduce costs caused by undelivered messages and inefficient routing of calls. A real-time HLR lookup service is the fastest, simplest and most cost effective way to check that your numbers are valid, active, not ported or roaming.

Real-Time HLR Lookup: Check Number Status Instantly

An HLR lookup is an essential service for the A2P SMS market, providing the information that instructs messaging aggregators to route communications via one network over another (for example when your bank sends you an SMS credit card alert). Historically this data has been passed around with little consideration for security or privacy and the industry needs to rework how we deliver it.

A full HLR lookup response contains many sensitive attributes such as Roaming status and subscriber status, which can be legally significant for individuals. NPQ-Live utilises strict access controls and a privacy-by-design approach to ensure your customers have the best possible experience without compromising their data protection.

A real-time HLR lookup service can be deployed in a number of ways. For example, it can be used to validate a list of mobile phone numbers when onboarding new customers through online forms or during two-factor authentication. This can eliminate fraud by verifying that a customer has a valid phone number before sending them texts, helping to protect brand reputation and prevent unnecessary costs. It can also be used to optimise call handling processes by directing traffic through networks that offer lower rates based on HLR results.